Urban Trend Fashion – Return & Exchange Policy
Urban Trend Fashion – Return & Exchange Policy
Effective Date: Feb2, 2025
At Urban Trend Fashion, we want you to love your purchase! If you're not completely satisfied, we offer a hassle-free return and exchange policy to make your shopping experience smooth and enjoyable.
Returns & Exchanges
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- For hygiene reasons, bodysuits, lingerie, swimwear, earrings, and final sale items are non-returnable.
How to Initiate a Return:
- Request a Return: Email our customer support at [your email] with your order number and reason for return.
- Return Authorization: Once approved, we will provide you with return instructions.
- Ship Your Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Processing Time: Refunds are processed within 5-7 business days of receiving the item, back to your original payment method.
Exchanges:
- If you need a different size or color, please initiate an exchange request within 30 days of delivery.
- Exchanges are subject to stock availability.
- If the desired item is unavailable, you will be offered a refund or store credit.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos, and we will provide a replacement or full refund, including shipping costs.
Non-Refundable Items
- Final Sale or Clearance Items
- Gift Cards
- Worn, washed, or altered items
- Items without original tags and packaging
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- We recommend using a trackable shipping service to ensure we receive your return.
Late or Missing Refunds
- Refunds typically take 5-7 business days to process. If you haven’t received your refund, check with your bank or payment provider.
- If you still have concerns, contact us at urbancollective@gmx.com
Contact Us
For any return inquiries, feel free to reach out to our customer support team at:
📧urbancollective@gmx.com
📍 Urban Trend Fashion – Canada